concierge

1ON1

personalized coaching

Our Concierge team is your VIP support system to be sure that your PKRS.AI experience is truly first-class.

Your Concierge will help you solve any technical issues and help make sure that your entire coaching team is always on the same page. Let them know the moment that you have any concerns and they’ll be sure to help. If you are sick or injured just let them know and they will make sure that your experience is updated to help you get back to 100% asap.

No Pain, No Gain

Real Work.
  Real Results.

faq

Frequently Asked Questions For Your Concierge

I’m doing a race/ event. How do I add that to my profile?

From the plan page, under events, click show events and click Add Event button.

How do I link my Smartwatch to PKRS.AI?

From Profile page, click linked accounts under settings, select which account and follow steps. If Garmin or Suunto select those options. If any other device link it through Strava.

Make sure that your Privacy settings allows us to see your activities. For Garmin users in the  Garmin Connect mobile app, go to More > Settings > Profile & Privacy > Activity > Select “My Connections” for all options.

How do I delete my account?

From the profile page, select Delete Account.

How do I change my “morning check-in” alert time?

From the profile page, go to Set Alert Time under settings and scroll across to desired time.

Can I mark a workout as completed without debriefing?

Not at this time. You’ll want to debrief each workout to mark it as completed. You can just write no comment or none at the moment (natm) if needed.

Can I edit my debrief answers?

Currently you won’t be able to edit information you’ve already submitted but you can submit a new debrief or chat with your Concierge.

Can I debrief past workouts from a previous day/ later?

You can debrief workouts you’ve completed within the last 3 days however you’ll want to debrief workouts each day as you complete them so that your smartwatch data file is stored with the correct workout and so that your STATS are accurate and up to date. Debriefing after every workout or at least at the end of each day will  help you log the correct answers in the debrief section. This will help the A.I. to suggest any appropriate changes to the next day’s training. The advice your coaching team and A.I. gives you is always better when you debrief. It allows us to help you better.

What does the % and assessment of my Training Score on the STATS page mean?

This is a summary of the total load on your body from training intensity, volume, duration and life stress. Depending on the period of training, we will look for different scores but mostly we want to a balanced reading (<50%> range) with occasional HEAVY readings (<75%>) when peaking and some light periods (<25%>) when recovering or in a maintenance phase.

How do I set my training zones?

Within the first few weeks of your training program, you will do field test sessions per sport to help set optimal training zones. The concierge team will review your data and set your zones in your athlete profile. If you have lab test data please share this with your concierge.

If I don’t have a Smart watch or Strava can I still use PKRS.AI?

Our users report the best experience when using a smart watch or Strava however you can still complete all of the workouts and log your performance. You can use the training videos in the tools library and track your lifestyle stats. 

Where are my HR zones?

Your HR zones are located in your profile to view, when you PREP your workout youll be able to see your suggested HR zones.

How do I use my swim paces?

Your swim paces are located within your athlete profile. After your swim test your concierge team will review your data and set your pace zones. 

How do I add or change my payment information?

Simply chat with your concierge and they will send you the relevant link.

How do I cancel my membership subscription?

Please send a chat message to your concierge team and they will provide you with details.

How do I update my profile photo?

From the plan page, click on your photo in the top right corner, select the photo and click Edit.

How do I change my password?

From the plan page, click on the settings in the top left corner. Under account, Change Password.

How do I request a refund?

Please send a chat message to your concierge team and they will provide you with details.

I completed a workout but PKRS.AI asked me to debrief a different workout. What should i do?

When asked to debrief an workout you have not completed, please select NO. Select the completed workout you wish to debrief and go ahead and debrief it for me.

Can I edit my morning check-in questions?

Currently you wont be able to edit your morning check in questions but please ask your Concierge if you have questions about how to use the scale to answer these.

Why is there no data on my STATS screens when I open the app?

STATS works best after 5-7 days of you answering your morning check-in questions, doing training sessions and debriefing workouts.

What does the % and assessment of my Recovery Score on the STATS page mean?

This is a summary of how well you are absorbing training and life in general. We want high % scores showing 7hrs+ of high quality sleep per night with low to moderate general fatigue scores to get OPTIMAL ratings when possible

What are Heart-rate training zones?

Most PKRS.AI workouts are based on heart-rate and time. Heart-rate training is an excellent guide to the stress and intensity of a workout. There is a tutorial video on this in the HOW IT WORKS section of the TOOLS library in the app. 

Can I debrief past workouts from a previous day/ later?

You can debrief workouts you’ve completed within the last 3 days however you’ll want to debrief workouts each day as you complete them so that your smartwatch data file is stored with the correct workout and so that your STATS are accurate and up to date. Debriefing after every workout or at least at the end of each day will  help you log the correct answers in the debrief section. This will help the A.I. to suggest any appropriate changes to the next day’s training. The advice your coaching team and A.I. gives you is always better when you debrief. It allows us to help you better.

Why haven’t I head from my Coach/ Nutritionist/ Strength Trainer?

All coaches check messages daily so if you are waiting on a response please let your Concierge know so that they can check that there is no technical issue affecting your service.

Testimonials

Olympic Gold & 3 x IRONMAN World Champion

Triathlon training is not just about swimming, biking and running. It’s about tracking your health, fitness and your mental freshness. PKRS.AI has incorporated this really really well. It’s a one-stop-shop that contains everything and is individually catered to everyone’s needs.

Jan Frodeno is an investor and works closely with PKRS.AI, co-developing and helping us improve our product and service. The combination between Jan’s expertise and our AI is one of the secrets behind PKRS.AI’s success. 

Jan Frodeno

4 x World & Ironman Champion

Competing at the top of your game means having everything aligned just right. From your training to your recovery, your nutrition and mindset. They are all interlinked and with PKRS.AI they are always in perfect sync. Hitting the numbers required to win is one thing but that’s useless if you can’t stay injury free and motivated.

Leanda Cave

Marathoner, Mother & CEO

I have a busy life with travel and kids, so flexibility is key. PKRS.AI takes in to account everything that I have going on and builds me the perfect training and nutrition plan to maximize my time. Wherever I am and whatever I am doing, PKRS.AI keeps me feeling and performing like an athlete.

Marissa James

Masters Cyclist & Father of 3

I had never chased my dream to really compete as a cyclist because I didn’t feel that I had all the tools required to help me succeed. With PKRS.AI I now have everything at my fingertips so I can race at my best and still maintain a healthy family and working life.

Luke Wilson

get started

Download the app today to start your 7-day trial today. Discover your human potential and unleash the power of PKRS.AI.